Refund policy

Every Racetrace poster is personalised and made to order just for you, so our returns work a little differently from off-the-shelf products — and in your favour at the point that matters.

Approve before we print. We email you a draft proof within 48 hours of ordering. If it's not right — a detail's wrong, or you've simply changed your mind — tell us at proof stage and we'll revise it, or give you a full refund, before anything is printed.

After you approve the proof. Because each poster is personalised and made to order, once printing has begun it is exempt from change-of-mind returns under the UK Consumer Contracts Regulations 2013 (and the equivalent EU right to cancel) — we're unable to refund simply because you've changed your mind after approval.

Damaged, defective or incorrect. If your poster arrives damaged or faulty, or doesn't match the proof you approved, we'll put it right. Email a photo to racetracesupport@gmail.com within 14 days of delivery and we'll send a free replacement or refund you in full.

Approved refunds are made to your original payment method. It can take a few working days for your bank or card provider to show it.

Any questions? Email racetracesupport@gmail.com.