FAQ
Answers to common questions about ordering, personalisation, delivery and returns.
Ordering
How do I order a personalised poster?
Choose a design from the collection, then tell us your race details at checkout — we'll take it from there.
What sizes are available?
Each poster is produced in a standard A-series print size. If you need a specific size for an existing frame, let us know in your order notes and we'll do our best to help.
Can I order a poster framed?
Yes — posters are available framed or unframed at checkout. Framed posters arrive ready to hang; unframed posters are shipped rolled in a protective tube.
Personalisation
What details can I personalise?
Every poster is personalised with your route, your finish time and your name. Some designs also include your date, city and bib number.
How do I send you my race details?
After ordering, we'll be in touch to confirm your details before anything goes to print, so nothing goes out with a mistake in it.
Can I make changes after ordering?
Get in touch as soon as you can — if your poster hasn't gone to print yet, we're always happy to make changes.
Delivery & Returns
How long will delivery take?
UK orders ship within 3-5 business days of your details being confirmed, with free UK shipping on orders over £40.
Can I return a personalised poster?
Because each poster is made specifically for you, personalised items generally can't be returned for a change of mind. Full details are on our Delivery & Returns page.
What if my poster arrives damaged?
That's on us — email us a photo within [CONFIRM CLAIM WINDOW] days of delivery and we'll send a free replacement.