FAQ
Answers to common questions about ordering, personalisation, delivery and returns.
Ordering
How do I order a personalised poster?
Choose a design, pick your size and frame, and add the athlete's name and the year of the race at checkout. We take it from there.
What sizes are available?
Each poster is produced in a standard A-series print size. If you need a specific size for an existing frame, let us know in your order notes and we'll do our best to help.
Can I order a poster framed?
Yes — posters are available framed or unframed at checkout. Framed posters arrive ready to hang; unframed posters are shipped rolled in a protective tube.
Personalisation
What details can I personalise?
Every poster is personalised with your route, your finish time and your name. Some designs also include your date, city and bib number.
How do I send you my race details?
You add the athlete's name and the race year when you order. We look up your official race result, design the poster around it, and email you a draft proof to approve — usually within 48 hours. Nothing is printed until you're happy; if it's not right, we'll revise it or refund you in full at proof stage.
Can I make changes after ordering?
Get in touch as soon as you can — if your poster hasn't gone to print yet, we're always happy to make changes.
Delivery & Returns
How long will delivery take?
We email you a draft proof within 48 hours of ordering. Once you approve it, we print and dispatch within 5 working days, then UK delivery takes a further 2–4 working days. Free UK shipping on orders over £49.99 — which includes every framed print. Below that it's a flat £2.99.
Can I return a personalised poster?
Every order gets a draft proof first, so you can get a full refund at that stage if it's not right. Once you've approved the proof, personalised items can't be returned for a change of mind — but we'll replace or refund any poster that arrives damaged, defective, or not matching your approved proof. Full details are on our Delivery & Returns page.
What if my poster arrives damaged?
That's on us — email a photo to racetracesupport@gmail.com within 14 days of delivery and we'll send a free replacement.